ADR works best when all the participants work independently to find solutions, not problems.  Here are a couple of presentations Jim O’Connor has delivered with other nationally recognized ADR professionals to accomplish that.

Uncertainty, Doubt, and Rules of Unlearning in the Mediation of Construction Disputes

What Arbitrators Prefer: Friendly Encouragements From an Arbitrator of Construction Disputes 

What Mediators Prefer: Friendly Encouragements From a Mediator of  Construction Disputes